Terms of Service — Aizent

These Terms of Service ("Terms") govern your access to and use of Aizent's AI voice assistant platform, including our website, dashboard, APIs, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing the platform, or using any of our Services, you confirm that:

You are at least 18 years old and have the legal capacity to enter into binding agreements

You are authorized to act on behalf of any organization you register

You will comply with all applicable laws and regulations

You have read, understood, and agree to be bound by these Terms and our Privacy Policy

2. Description of Services

Aizent provides an AI-powered voice assistant platform that includes:

AI Voice Assistant

Multilingual voice AI that handles inbound/outbound calls, performs triage, and schedules appointments

Dashboard & Analytics

Real-time call monitoring, transcript review, usage analytics, and performance reporting

System Integrations

Direct EMR, POS, and database connectivity via our proprietary Direct DB Bridge

Call Management

Call logging, recording, transcription, and automated action execution

3. Account Registration

To access our Services, you must create an account. You agree to:

Provide accurate, current, and complete registration information
Maintain and update your account information as needed
Keep your password confidential and secure
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized access

4. Pricing and Payment

4.1 Plans

We offer the following pricing tiers:

Freemium5 free trial minutes (developers only)

Pay-As-You-GoPer-minute billing

EnterpriseCustom pricing

4.2 Payment Terms

Payments are processed through secure payment providers
Fees are non-refundable except as required by law
We reserve the right to change pricing with 30 days notice
Overdue accounts may result in service suspension

5. Acceptable Use

You agree not to:

Modify, copy, or create derivative works based on the Services

Reverse engineer or attempt to extract source code

Use the Services to harass or threaten others

Violate any third-party rights or intellectual property

Exceed your allocated usage limits without authorization

Resell or redistribute the Services without permission

6. Intellectual Property

Aizent and its licensors retain all rights, title, and interest in and to the Services, including:

All AI models, algorithms, and machine learning systems
Software code, APIs, and technical infrastructure
Trademarks, logos, and brand elements
Documentation, training materials, and content

You retain ownership of your data. By using our Services, you grant us a license to process your data solely to provide the Services.

7. Disclaimers and Limitation of Liability

7.1 Service Disclaimer

The services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

7.2 AI Accuracy Disclaimer

While our AI strives for high accuracy, voice recognition and natural language processing may produce errors. Aizent is not liable for decisions made based on AI-generated outputs. Healthcare providers should verify critical information independently.

7.3 Limitation of Liability

To the maximum extent permitted by law, Aizent shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

8. Term and Termination

These Terms remain in effect while you use our Services. Either party may terminate:

By You

At any time by discontinuing use and requesting account deletion

By Aizent

For material breach, non-payment, or if required by law, with reasonable notice

Upon termination, your right to use the Services ceases immediately. We will delete your data within 30 days unless retention is required by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Aizent and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, violation of these Terms, or infringement of any third-party rights.

10. Data Fiduciary & the DPDP Act, 2023

Aizent Private Limited is the Data Fiduciaryfor the personal and health data processed through the Services, as defined under the Digital Personal Data Protection Act, 2023 ("DPDP Act"). We process such data only on the basis of the caller's consent, which is obtained at the start of each call through a verbal notice that the call may be recorded and processed, and that continuing on the call implies consent.

You (the organization customer) are responsible for ensuring you have a lawful basis and the right to share patient/caller data with us.
We will not process personal data for purposes beyond those disclosed, and we honour withdrawal of consent and data-principal erasure requests under the DPDP Act.
Data is processed and stored within India (GCP region asia-south1 / Mumbai) in line with the DPDP Act's storage and transfer requirements.

For data-principal rights or to withdraw consent, contact us at hello@aizent.in. See our Privacy Policy for full details.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

12. Contact Information

For questions about these Terms of Service, please contact us:

hello@aizent.in

Head Office (Corporate)

604, D Wing, Bldg No 1, Ekta Meadows Bldg.

Off W.E. Highway, Near Khatau Mill Compound

Borivali (E), Mumbai - 400066