Frequently Asked Questions
Everything you need to know about Aizent, pricing, and integration.
Developer accounts receive 5 free trial minutes of AI voice processing on signup, which are automatically applied. Organization (hospital/clinic) accounts start at zero trial minutes and are billed pay-as-you-go from their first call — a wallet top-up or subscription is required before placing or receiving calls.
Our AI is powered by advanced LLMs (like Gemini 2.5 Flash) trained extensively on diverse global accents and regional dialects. It features native multilingual support (English, Hindi, Marathi, Hinglish, Kannada, and Gujarati) and automatically detects and switches to the caller's preferred language. If a severe misunderstanding occurs, the AI is programmed to politely ask for clarification or seamlessly route the call to a human receptionist.
Our standard integration—which includes connecting to your existing PBX/telephony system and mapping basic API hooks to your EMR—typically takes 3 to 5 business days. The exact timeframe can vary depending on the complexity of your EMR system (e.g., legacy on-premise systems vs. modern cloud APIs) and specific workflow requirements. During this time, our engineers handle everything.
The ₹4,999 integration fee is a strict ONE-TIME charge. This covers the engineering hours required to set up your dedicated database bridge, configure the telephony routing, and test the AI against your specific workflows. After this one-time fee, you either pay the monthly subscription or standard consumption rates, depending on your chosen plan.